Refund policy

Refund & Returns Policy

At OKO PET, we are committed to providing high-quality, safe, and premium pet products. If you are not fully satisfied with your purchase, please review our refund and return policy below.

1. Eligibility for Returns

Due to the nature of pet food products, we do not accept returns or exchanges for opened or used items, for hygiene and safety reasons.

We may accept returns or offer refunds in the following circumstances:

• The product is damaged, defective, or incorrect upon arrival

• The product received is not what was ordered

All eligible claims must be made within 7 days of receiving your order.

2. Non-Returnable Items

The following items are non-returnable:

• Opened or used pet food or treats

• Items damaged due to improper storage or handling after delivery

• Change-of-mind purchases

3. Refund Process

If your claim is approved:

• We may offer a replacement, store credit, or refund, at our discretion

• Refunds will be issued to the original payment method

• Shipping fees are non-refundable, unless the return is due to our error

4. How to Request a Refund

To request a refund or report an issue, please contact us at:

📧 [your email address]
Please include:

• Your order number

• A brief description of the issue

• Clear photos (if the item is damaged or incorrect)

5. Contact Us

If you have any questions about this policy, please contact us at [your email address]. We are always happy to help.